Student Advisor - OES
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Student Advisor

About Online Education Services (OES)

Online Education Services (OES) was established in 2011 and is majority owned by SEEK Limited. OES is an online education enabler, working with education partners in providing end to end and standalone solutions for online learning. OES designs, promotes and delivers high-quality programs online on behalf of its education provider partners.

The programs are delivered to students who are unable or prefer not to study on campus. Partners are provided with fit for purpose unbundled standalone services, or a complete range of services to support the full student life-cycle online from marketing and recruitment through to graduation. This includes student administration and support, course design, learning management system hosting and optimisation, assessment management and market insights.

Work with us:

As an employer, our values underpin everything we do; Agility and Innovation, Passion and Perseverance, Teamwork and Collaboration, and Integrity.

We move with the times and take pride in empowering and developing our people to be the best they can be. With the changes and challenges Covid-19 has brought about, our People Team and Culture Club remain dedicated to ensuring that our people are feeling connected now more than ever. Post-Covid, we are now enjoying a hybrid model which sees staff enjoying the benefits of working both from home and in our vibrant offices. In 2021, we are looking forward to a fresh change with our upcoming move to the new state of the art SEEK building in Cremorne. By joining OES, you’ll not only be joining a booming industry and organisation, but you will be sure to find your place within an organisation who cares about you, your health and well-being, keeping you socially connected whilst investing in your professional development.

We have a guaranteed interest in innovation and the preservation of our values-based culture, and our students and our people are at the heart of everything we do. As a workplace, we use regular feedback and insights from our people to help inform and boost engagement, and have a dedicated team who ensure we are focused on employee well-being, corporate sustainability and socially interactive activities across the year.

The role:

Day-to-day the Student Advisor is the first point of contact for students via phone, email and web chatter, dealing with a range of queries or issues. These include general academic advice, emotional support, technical assistance as well as enquiries relating to courses and University processes. In addition, this role provides end to end administrative support throughout the student journey, right from enrolment through to graduation.

The Student Advisor team are built on a solid foundation of trust, teamwork, empathy and quality service. They are there to support our students and each other with a balance of fun and professionalism, with team building activities, on-going training and personal development a key part of their success.

This role is one of the most crucial in the business and is a true gateway to a successful career. Individuals are carefully selected from various backgrounds, life experience, and skills but are all bound by a sense of dedication to providing quality support to our students. We take our time in consistently recruiting inspired, friendly and passionate people for you to work alongside.

What you’ll bring:

  • Previous experience in a support role providing excellent student support or customer service
  • A minimum Bachelor level degree
  • Previous experience within a customer service focused role
  • Excellent interpersonal and communication skills
  • Ability to work within a structured role, but also show initiative
  • A solution focused approach with a pro-active attitude to supporting students
  • Team-centricity and a can do attitude
  • Availability for different shift patterns (see below)
  • Previous experience in an administrative role advantageous

This is a full time role and you must be available to work shifts across the following hours:

Mon-Fri 8am-9pm (AEST), and weekends and public holidays from 10am-6pm (AEST). Penalty rates apply for weekends and public holidays.

Ready to join us?

At OES, we are dedicated to maintaining our vibrant & values led culture. Through our commitment to create an inclusive and diverse environment, we encourage candidates of any nationality, age, background, disability and gender identity to apply. OES also recognises the tendency for women and some minority genders to only apply to roles where they meet 100% of the requirements. If you feel aligned to the role and would like to further explore your suitability, we welcome your application and would love to consider your fit for the role at OES.

Apply now with a CV and cover letter outlining your reason for choosing Online Education Services.

Application closes 28/02/2022
Melbourne
Student Operations