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The Thought Bubble:
Our take
How universities can lead with service to meet student expectations
Competition to attract and retain students is stronger than ever post COVID, while service expectations from the ‘student customer’ have risen. Recent data suggests university COOs are increasing their focus on service effectiveness as a strategy to meet new student expectations.
As OES’s COO, Matt Parker offers his perspective on how universities can rise to the challenge of student expectations through a sharper focus on tech-enabled service.
Hot topic
How online and hybrid models can support the recovery of our international education sector
Given the impact of COVID-19 on Australia’s international education sector, tapping into increasing demand for online and hybrid models of higher education will be key to a robust recovery for Australia’s international education sector.
In OES’s recommendations to the Federal Government’s ESOS review, we explain what we think could be done at a policy level to support the rebuilding and growth of our vital international education sector.
What we heard
OES at the 2022 Universities Australia conference
The 2022 Universities Australia (UA) conference was a great success, bringing the higher education sector together for the first large-scale, in-person event since 2019.
OES team members Sue Kokonis, Mike Hallett, and Claire Sadler share what they heard in their conversations with university leaders, including the impact of technology on the student experience and accelerating the return of international students.
Exclusive content
What does Australia’s change in government mean for online learning?
Australia’s new Education Minister, Jason Clare, has promised a ‘reset’ in relations between universities and the government, focusing on closing the skills gap and addressing education equity through access and retention.
Meanwhile, new Minister for Skills and Training, Brendan O’Connor, will look at streamlining qualification development and design, and new ways to expand skills training, in emerging growth and technology industries.
Insight
Insights from OES at the Melbourne EdTech Summit
At the Melbourne EdTech Summit in August, OES’s Executive Director, Market Development, Claire Sadler participated in a panel discussion on the topic ‘Realising Human Potential – The University of the Future’.
Conversing with fellow online higher education experts and industry changemakers, Claire discussed the innovation required to meet the future of work and the needs of learners throughout their careers.
Out and about
Will you be joining us at these upcoming industry events?
AIEC Conference
(18 – 21 October)
“Beyond borders: the imminent and anticipated return of students to Australia.”
Consider the future of international education and catch up with OES delegates on the Gold Coast.
HolonIQ Global Summit
(27 October)
“Where impact, finance and technology converge.”
With its focus on the role of digital to the future of learning, members of OES’s Executive and wider team are excited to attend HolonIQ’s Melbourne summit.
Listen and learn
The Thought Bubble podcast
OES is excited to launch The Thought Bubble limited podcast series. Launching late September, this podcast series shares insightful interviews with experts from around the world, examining emerging technologies and the ways in which they’re transforming how we teach, learn, evaluate, and experience Higher Education. Available where you listen to your podcasts.